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Customer service

General questions

Servoprax GmbH only supplies authorised medical technology dealers.

After your registration we check your data and activate your user account if you are a dealer.

If this does not apply to you, we will contact you and refer you to a dealer who can supply our products.


Despite our large assortment, it may happen that we do not have an item listed in our shop. However, this is not a problem, contact us and we will check whether we can obtain your desired article from our sources and then include it in our range.

Once you have registered with Servoprax, you will have access to over 12,000 articles. You can also view your special dealer conditions and use many other functions.

Orders

Cancellation must always be made in writing. To do so, please send us an e-mail to info@servoprax.de stating the order number.

Please log in to our shop, in the dashboard under "My orders" you can see the status of the order.

Our traffic light system informs you about the delivery status on the item page:

Green = Product is in stock and will be shipped immediately (few days delivery time).
Yellow = The product is currently not available, but we are working on procuring supplies (several weeks delivery time).
Red = The product is no longer available until further notice (up to several months delivery time).

    You will receive the invoice with the delivery of the goods, but we can also send it to you by e-mail if you wish so.

    In the order process, you can enter your desired date in the "Delivery date" field provided.